Product warranty

We strive to buy quality products for you from reputable manufacturers, we prefer A quality production and component base. We take great care in internal audit of complaint feedback and we eliminate items with above average complaint frequency from our offer. It's cheaper for us but most importantly for our customers. From history, we can guarantee that we do not hesitate to remove a product from the rangeeven if it is a premium Canon product.

If you still need to claim any of the photo equipment you have purchased from us? No problem! The entire claims process as we have set it up for you is a breeze.

Rely on us to do our best for your claim and most importantly ... quickly!

Write to us by e-mail:
Please state the reason for the complaint and your address.
If you have a photo of the claimed product, please send it to us. This will speed up the claim process
Our customer service will deal intensively with your problem.
If you wish to return the goods, send them to us in the form of an ordinary or business package by post or courier company.
The courier will deliver the package to us.
We will assess the claim.
Everything is quick and easy!

Sending goods to the warehouse address of Shop4u, s.r.o.:

Address: Pack4you - Shop4u, s.r.o., Na Pántoch 18, 83106 Bratislava

Please contact us before sending the claimed goods.

Processing your claim

Whether the claim is justified or not is judged by the manufacturer, through an authorized service, the importer of the goods or an authorized person. He always issues a written statement about the opinion. Of course, it is paperwork, but we will take care of all this for you, so that everything goes perfectly.

If the complaint is justified, we will send you a repaired product, a new piece or refund your money by transfer to your bank account within 2 working days of the decision at the latest. In the case of a justified complaint, you are also entitled to payment of postage in a reasonable amount.

If you did not find the answers to your questions about the progress and processing of the complaint in the summary of information above, do not hesitate to contact us by e-mail at or call us at +421905683709.

Withdrawal from the contract and return of goods within 14 days

Natural persons are entitled to return unused goods in their original packaging within 14 days. ATTENTION - when purchasing with an ID number as a business entity, it is not possible to return the goods.

The product is fine, but does it not suit you? Nothing is going on. Please proceed in the following steps:

1. Write to us at or call our phone number +421905683709 during working hours so that we know that you will send the goods back to us.

2. Sending goods to the warehouse address of Shop4u, s.r.o.:

Address: Pack4you - Shop4u, s.r.o., Na Pántoch 18, 83106 Bratislava, Slovakia

3. Acceptance of returned goods

4. Checking its condition

5. Notification to the consumer by email that the goods have been taken over and the money will be returned to him. In case the consumer has not entered the account number. Ask for it.

6. Issuance of a credit note

7. Refund to the consumer's account